Returns & Refunds Policy

Due to the perishable nature of our gourmet food items, we offer a 14-day return window for non-perishable goods and immediate replacements for any items that arrive damaged or substandard. We are committed to ensuring your hampers arrive in perfect condition for your enjoyment.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and photos of any damaged goods or packaging.

• 2.
  Approval Process

  Our quality control team will review your request and provide a return authorization code for eligible non-perishable items.

• 3.
  Secure Packaging

  Carefully repack the items in their original gift box and shipping container to ensure they are protected during the return transit.

• 4.
  Refund or Replacement

  Once received and inspected, we will issue a full refund to your original payment method or dispatch a fresh replacement hamper immediately.